Routing/Switching/Security L1/L2Technical Support Engineer

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Employer: Luxoft Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.09.2020
    Remote work: On-site
    Short company description

    About Luxoft
    Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
    ​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

    Requirements

    Mandatory Skills:

    • English fluency both written and spoken

    L1 requirements
    • From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred.
    • Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months.
    • Eager to learn technology, interest in programming and scripting
    • Network fundamentals including routing, switching and security technologies
    • Excellent team player
    • Strong problem-solving skills
    • Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
    • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
    • Ability to learn and integrate new technologies in a fast-paced environment

    L2 requirement

    • L1 requirement
    • 2-3+ years of experience in a support role (field engineers or as technical support engineer)
    • Experience mentoring junior team members
    • Achieved a minimum of JNCIS certification and preferably JNCIP (CCNP or eq.) level certification
    • Working experience with traffic generators and network protocols analysis tools
    • Presentation skills
    • Strong problem-solving skills, applicable to large and complex network scenarios
    • Proven escalation management and leadership skills
    • Able to multitask when several critical issues happen simultaneously

    Nice-to-Have Skills:

    Knowledge of UNIX/Linux operating systems
    Good understanding of TCP/IP
    Ability to analyze packet captures
    Excellent client-facing skills

    Responsibilities

    Project Description:

    The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
    The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

    WORKING ON SHIFTS to cover 7 am - 21 pm

    Responsibilities:

    • Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
    • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
    • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
    • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
    • Provide on-site support for customers when needed

    Other info

    Reasons to join us:

    • Attractive salary and benefits package
    • We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
    • We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born.
    • We are not just professional teams, we are also friends that have fun working together
    If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.

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