KYC Operations

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Angajator: Mentor's Search
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.09.2020
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.

    Cerinte

    • Great eye for detail and an investigative nature with the ability to gather data and information to make an informed decision
    • Basic computer skills
    • Self-motivated with an initiative for problem solving
    • Good written English language
    • Previous visibility in customer service (preferred)
    • Ability to meet targets

    Responsabilitati

    • Responding to communication via email/phone received from customers regarding their accounts and 3rd party associates such as banks, police
    • Providing excellent customer service across all brands and markets in relation to ongoing fraud risk restrictions
    • Responding to and providing information to 3rd party associates as requested adhering to GDPR guidelines
    • Updating and amending customer accounts based on outbound responses as per set guidelines and procedures
    • Investigating and responding to escalated cases that pertain to fraud risk such as unauthorized use, underage activity, Self-exclusion related
    • Assisting in collating documents as required by the team leader and or management in ongoing negotiations, legal threats, and escalated cases
    • Providing KYC information to relevant stakeholders and third-party associates as required to meet their specific, AML, CDD and EDD requirements
    • Having a thorough understanding of the industry rules as it applies to risk and due diligence for current and new Regulations

    Alte informatii

    Shifts:
    Monday to Friday
    09:00 to 18:00 or 14:00 to 23:00