KYC Operations
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Angajator: | Mentor's Search |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 16.09.2020 |
Remote work: | On-site |
Mentor's is a head-hunting and direct search company specializing in management and sales positions.
Cerinte
• Great eye for detail and an investigative nature with the ability to gather data and information to make an informed decision
• Basic computer skills
• Self-motivated with an initiative for problem solving
• Good written English language
• Previous visibility in customer service (preferred)
• Ability to meet targets
• Responding to communication via email/phone received from customers regarding their accounts and 3rd party associates such as banks, police
• Providing excellent customer service across all brands and markets in relation to ongoing fraud risk restrictions
• Responding to and providing information to 3rd party associates as requested adhering to GDPR guidelines
• Updating and amending customer accounts based on outbound responses as per set guidelines and procedures
• Investigating and responding to escalated cases that pertain to fraud risk such as unauthorized use, underage activity, Self-exclusion related
• Assisting in collating documents as required by the team leader and or management in ongoing negotiations, legal threats, and escalated cases
• Providing KYC information to relevant stakeholders and third-party associates as required to meet their specific, AML, CDD and EDD requirements
• Having a thorough understanding of the industry rules as it applies to risk and due diligence for current and new Regulations
Shifts:
Monday to Friday
09:00 to 18:00 or 14:00 to 23:00
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