1st Level Assurance Engineer with SPANISH

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Angajator: Colorful HR Leasing
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 24.09.2020
    Scurta descriere a companiei

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Cerinte

    We are looking for a 1st Level Assurance Engineer with Spanish for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    You need:
    • Experience or studies in telecom field;
    • English – conversational proficiency;
    • Spanish – conversational proficiency;
    • Ability to create constructive relationships, influence, and communicate to multiple -stakeholders, including client management;
    • Able to collect, classify and interpret information.

    Responsabilitati

    • Network surveillance, 1st level restoration and preventative maintenance;
    • Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
    • Maintain the service delivery level within the agreed SLAs;
    • Interpret / understand technical information and prepares technical documentation;
    • Controls and manages technical situations in a professional manner;
    • Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
    • Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix;
    • Monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive.

    Alte informatii

    Benefits:
    • Motivating fix salary;
    • Private medical service;
    • Meal vouchers;
    • Internal learning platform;
    • Career plan mentoring.