MS Automated Operations Engineer with ITALIAN

ROMANIAN SOFTWARE digitalizeaza mediul de business romanesc de peste 23 de ani, fiind unul dintre liderii  de piata si un partener strategic pentru orice client. Peste 750 de businessuri din toata tara folosesc cu incredere colorful.hr, o platforma dedicata de HCM (Human Capital Management). Dezvoltata de compania Romanian Software, colorful.hr automatizeaza procesele de HR din orice companie: Recrutare, Administrare de personal, Pontaj electronic, Salarizare, Training, Evaluarea competentelor, Spatiul personal al angajatului, Comunicarea interna, Managementul documentelor, Bugetare, Travel – aplicatia mobila, IRIS – Asistentul virtual pentru HR.

 
Complementar, ROMANIAN SOFTWARE ofera servicii de externalizare a salarizarii si administrarii de personal, consultanta legislativa in dreptul muncii si asistenta fiscala. Compania se concentreaza si pe servicii de training in domeniul resurselor umane si salarizare, oferind o baza pentru viitorii angajati sau aprofundand cunostintele pentru specialistii care deja activeaza in acest domeniu.

 
In 2023, Romanian Software s-a alaturat grupului SD Worx, principalul furnizor european de solutii de resurse umane si salarizare. Cu o experienta de peste 75 de ani si increderea a peste 84.000 de organizatii din intreaga lume, SD Worx ofera solutii de resurse umane in peste 150 de tari. Ca urmare a acestei integrari, Romanian Software are acces la intreaga gama de software si servicii de salarizare si resurse umane ale SD Worx.

We are looking for a MS Automated Operations Engineer with Italian for one of our partners based in Bucharest, a multinational networking and telecommunications company.

Key Qualifications:
• Education: Academic degree, minimum on bachelor level, in Engineering (IT or Telecom);
• Minimum 1 year of experience of deploy system test;
• Domain experience: e.g. Cloud, BSS, OSS etc.

Additional Requirements:
• Knowledge sharing & collaboration skills;
• Problem solving & creative thinking;
• Ericsson knowledge;
• English skills - conversational;
• Delivering results & meeting customer expectations;
• Manage instructions & procedures.

• Alarm monitoring in IT/Telecom networks;
• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis;
• Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA;
• Correctly assigns tickets to the right group, following processes and procedures specific for each project;
• Follows-up on incidents registered but not solved, escalated but not closed;
• Works with the applications for trouble ticket management and other specific project’s tools;
• Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
• Offers support to the field engineers during their actions (by phone and e-mail);
• Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
• Controls and manages technical situations in a professional manner.

Benefits:
• Motivating fix salary;
• Private medical service;
• Meal vouchers;
• Internal learning platform;
• Career plan mentoring.