MS Automated Operations Engineer with ITALIAN
Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.Cerinte
We are looking for a MS Automated Operations Engineer with Italian for one of our partners based in Bucharest, a multinational networking and telecommunications company.
• Education: Academic degree, minimum on bachelor level, in Engineering (IT or Telecom);
• Minimum 1 year of experience of deploy system test;
• Domain experience: e.g. Cloud, BSS, OSS etc.
• Knowledge sharing & collaboration skills;
• Problem solving & creative thinking;
• Ericsson knowledge;
• English skills - conversational;
• Delivering results & meeting customer expectations;
• Manage instructions & procedures.
• Alarm monitoring in IT/Telecom networks;
• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis;
• Handles from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA;
• Correctly assigns tickets to the right group, following processes and procedures specific for each project;
• Follows-up on incidents registered but not solved, escalated but not closed;
• Works with the applications for trouble ticket management and other specific project’s tools;
• Coordinates and plans the field organization resources in order of solving the issues occurred in IT/Telecom systems;
• Offers support to the field engineers during their actions (by phone and e-mail);
• Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer;
• Controls and manages technical situations in a professional manner.
• Motivating fix salary;
• Private medical service;
• Meal vouchers;
• Internal learning platform;
• Career plan mentoring.