Service Description Documentation Analyst

Employer: Allianz Technology
Domain:
  • Customer Support - Client Service
  • Education - Training
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.10.2020

    All around the globe, employees in Allianz have been working hard to secure people’s lives and to give courage to our customers for what’s ahead. We are actuaries, advisors and service agents; engineers, lawyers and technology experts; we are daughters and sons, mothers and fathers, accountants, investors and entrepreneurs – and together we are shaping our industry. Because we know how important it is to have a fair partner at your side who provides solid and sustainable solutions, we strive to do it right – with passion, every day.
    Allianz Technology enables Allianz group to live up to its purpose, by providing powerful, standardized global platforms to provide efficiencies, savings and scalability for the long-term success of Allianz.

    Allianz Technology Bucharest Branch is a professional expertise center offering a wide range of services: Financial, Actuarial, IT and Procurement support to the Allianz Group, creating innovative solutions so that Allianz can shape the future for generations ahead.

    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

    Job role

    The Service Description Documentation Analyst will be part of the Sales Operations and Performance Management Team within the Customer and Solution Management Pillar in Allianz Technology SE.

    Responsibilities

    Long-term

    • Assure that the Service Descriptions of Allianz Technology Services globally are in line with the respective rules and regulations, documentation standards and process requirements
    • Close alignment with the different Service Owners, incl. partially also technical discussions on service content and service level specifications
    • Support the implementation project for integration the service descriptions in Service Now from functional view
     Short-term
    • Change all existing Service Descriptions from the different old formats to the latest template (copy/paste with functional understanding)
    • Identify major gaps in the service descriptions of specific services
    Skills
    • Ideally background from Business-IT translation, IT system technical documentation
    • Technical understanding of IT systems and processes
    • Basic understanding of Service Level Agreements
    • Willingness to perform operational tasks in writing, copying and proof-reading technical documents
    • Ideally experience in project work
    • University degree, preferably in with focus in Information Technology (. MBA, MSc)
    • Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects
    • Very good MS office skills
    • Fluent English
    Competencies
    • High level of self-organization and initiative, strong ability to work under pressure
    • Very high analytic skills and solid business judgment
    • Very high conceptual and problem structuring skills
    • Self-motivated and customer-centric working style
    • Well-developed social skills and cross-cultural experience
    • Strong coordination and communication abilities
    • International project and job expertise
    Benefits

    We place people at the core of what we do, this is why we are committed to your personal and professional growth: 
    • Complete training curricula available (tailored courses)
    • International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.)
    • Comprehensive Leadership Programs
    • All you can learn with LinkedIn Learning!
    • German Language Courses for any level
    • All you can read with Bookster!
    We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:
    • Work from Home Option available
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    • Corporate Massage
    • Weekly Fruit Day
    • WorldClass Gym Discounts
    Come to the Allianz side! We have attractive compensation and incentives:
    • Fixed salary compensation along with rewards & recognition performance-related bonus scheme
    • Meal and Gift Tickets
    The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

    Only suitable candidates will be contacted. All applications will be treated with confidentiality.

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