Senior Service Engineer

Employer: Asseco South Eastern Europe Romania
Domain:
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.09.2020
    Short company description

    The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services.

    Requirements

    Requirements:

    • 4+ years of relevant experience in IT&C service activities
    • Proactive and willing to continuously expand his/her knowledge, fast learner
    • Good level knowledge of operating systems: Linux, Microsoft Windows Server, Networking
    • Good knowledge of infrastructure and communication devices and software

    Education: High School Diploma/ Bachelor - Technical studies or relevant technical certifications
    Language: English – Intermediate level allowing verbal communication, general writing and reading, creating documents and substantive communication

    Responsibilities

    What are the Key Challenges and Goals?
    Key accountabilities:

    • Support for analysis, development, solutions go-live and operational tasks for IT systems
    • Documenting system administrator tasks
    • Maintenance and appropriate level support of the hardware equipment in order to provide fully functional, stable hardware equipment (PCs, printers, tables, servers, storage, switches, routers, etc.), in accordance to defined project(s)/contract(s)/ SLA.
    • Develop, customize, maintain and support IT solutions
    • Responsible for gaining knowledge and hands-on experience on the assigned technical system administration solutions
    • Answers and resolves customer issues reported through phone or mail, or specific ticketing application; provides appropriate level of customer support by guiding clients to define problems precisely following prescribed procedures regarding request, gathers information in a professional manner in order to effectively resolve customer issues, and maintain positive communication and relationship with the customer during issue resolution.

    Other info

    Benefits:
    • Because we value work-life balance, you will have a flexible program and you can start your day anytime between 9:00 – 10:00 am and leave between 5:00 – 6:00 pm.
    • Since we value health, you will have access to private medical system from day one and you can include your family members (wife/kids) at a preferential rate negotiated by Asseco.
    • We know is important for you to expand your knowledge and to keep up with market trends in your field, so we have a variety of trainings (internal and external) you can attend – we support the training costs for you.
    • If you’re into sports we’ve got 7 card membership program based on which you will have access to a network with around 200 gym clubs, pools, dance studios, yoga classes etc. (co-payment program)
    • All you can read – thru our partnership with Bookster
    • We also have fun – every year we organize Team Building, Christmas Party and Kids Christmas Party.