Supervisor Analyst Team

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Angajator: Mentor's Search
  • Asigurari - Intermedieri financiare
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
  • Actualizat la: 07.09.2020
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.


    • Excellent analytical skills
    • Investigative nature/background with a very good eye for detail
    • High level of problem-solving skills
    • Effective decision-making abilities
    • Ability to work under pressure
    • Good English communication skills
    • Previous experience as a senior or in a supervisory position
    • Previous experience in fraud and risk/AML procedures
    • Great organizational skills
    • Motivational and performance driven attitude
    • Great Communication skills with the ability to work effectively with others


    • Monitoring of fraud risk processes, through queue volumes and reporting tools
    • Performing proactive spot checks and quality assessment of the work performed by KYC Analysts, providing regular performance feedback
    • Coaching and training members of the team as required, either based on productivity or refreshers
    • Assisting team with escalated cases, collating information, and assisting in determining appropriate action to be taken on customer accounts pending review
    • Maintaining thorough understanding of regulatory requirements and other compliance due diligence functions as they related to Fraud/Customer Risk
    • Ensuring that the process documents are in line with industry regulations
    • Supporting Team Leader and Operations Manager with internal auditing, and regulatory review as needed