Operations Team Lead - Fraud
Acest job nu mai este activ!Vezi toate job-urile Mentor's Search active.Vezi toate job-urile Operations Team Lead - Fraud active pe Hipo.roVezi toate job-urile in Asigurari - Intermedieri financiare active pe Hipo.roVezi toate job-urile in Banci active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Mentor's Search |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 07.09.2020 |
Remote work: | On-site |
Mentor's is a head-hunting and direct search company specializing in management and sales positions.
Cerinte
• Ensuring your team deliver the best and informed service relating to fraud risk areas
• Using the critical thinking to analyze complex situations
• Excellent written English language
• Previous visibility in customer service (preferred)
• Experience in coordinating the work process within a team to meet desired SLA
• Being able to comprehend and analyse data for applying to optimization within your team
• Strong leadership skills with previous experience in a manager/supervisory role
• Previous experience in fraud and risk/AML procedures
• Motivational and performance driven attitude
• Well organized and rigorous in prioritization of issues
• Great communication skills with the ability to work effectively with people at all levels in the organization
• Ability to meet deadline, working in a fast-paced environment.
• Ability to work under pressure
• Setting goals and targets within the team to achieve optimum SLA in customer communication
• Performing management and overall development of the team, based on learning, capabilities, and identifying specific training needs to increase team efficiency and quality
• Delivering periodic and accurate reporting, in relation to incoming volumes, trends analysis to the Operations Manager
• Managing the rota, holidays, sick days etc, within the team
• Ensuring that implementation of new policies relating to Fraud/Customer risk are met through coaching and training members of the team as required
• Maintaining a thorough understanding of the industry rules, Customer Risk and company policy and procedures as it applies to AML and CDD procedures
• Handle escalated cases, collating information and assisting in determining appropriate action to be taken on customer accounts pending review
• Overseeing and delivering quality assessment of the work performed by KYC Operations Team, providing regular performance feedback
• Recruiting new staff
• Ensuring all KYC Operations process documents are in line with industry regulations and company procedures
• Supporting the Operations Manager with internal auditing, and regulatory review and escalated matters as needed
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