Operations Supervisor - Fraud/Customer risk

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Angajator: Mentor's Search
  • Asigurari - Intermedieri financiare
  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 07.09.2020
    Scurta descriere a companiei

    Mentor's is a head-hunting and direct search company specializing in management and sales positions.


    • Great eye for detail and an investigative nature with the ability to gather data and information to make an informed decision.
    • Excellent initiative for problem solving
    • Excellent written English language
    • Previous visibility in customer service (preferred)
    • Ability to meet targets and make informed decisions
    • Experience in monitoring, coordinating, reviewing, and tracking the work of others to ensure accuracy
    • Previous experience as a senior or in a supervisory position
    • Previous experience in fraud and risk/AML procedures preferred
    • Motivational and performance driven attitude
    • Great communication skills with the ability to work effectively with others


    • Managing the allocation of and providing continuous monitoring of incoming emails through queues and reporting tools
    • Assisting in assessing feedback from quality assessment checks, providing regular performance feedback
    • Assisting with implementation of policies relating to Fraud/Customer risk, providing coaching and training members of the team as required
    • Maintaining in thorough understanding of regulatory requirements and other compliance due diligence functions as they related to Fraud/Customer Risk
    • Assisting team with escalated cases, collating information, and assisting in determining appropriate action to be taken on customer accounts pending review
    • Investigating and responding to escalated cases that pertain to fraud risk such as unauthorized use, underage activity, Self-exclusion related etc.
    • Providing KYC information to relevant stakeholders and third-party associates as required to meet their specific, AML, CDD and EDD requirements
    • Ensuring that the process documents are in line with industry regulations
    • Supporting the Team Leader and Operations Manager with internal auditing, and regulatory review as needed