Back-Office support with Dutch
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
• B2 English & Dutch language level
• Excellent communication skills tailored to the needs of the interlocutor;
• Observation spirit, reaction speed and promptness in thinking;
• Ability to work independently, without supervision and continuous guidance, flexible under pressure and in a rapidly changing environment;
• Fast learner and empathic behavior.
• Advising and assisting clients according to their needs by responding with accurate and complete terms via email and/ or social media ensuring that the customer's problem is solved from the first interaction
• Proposes with promptness and discernment solutions for correcting and solving the reported incidents adapted to each client
• Accurately documenting all assisted or initiated interactions in project-specific applications (platforms), in accordance with the flow of steps
What we offer:
• Work from home possibility (during the covid-19 pandemic)
• Private medical insurance, meal tickets and attractive gym discounts
• Easter & Christmas gifts
• Professional work environment in a fast-growing company
• International career opportunities