Customer Support Representative

Introducing Creatopy.com, the efficient and intuitive visual production platform, delivering a well-crafted creative experience for communicators and teams.

We belong to an A-team of creative minds and open hearts, passionate about technology. We care about delivering the best CX, always knocking our clients’ socks off with our intuitive and productive platform.

We put our hearts in creating the best quality designs that always win. Our magic dust is provided by Oradea, the city where our journey started.

At Creatopy, we all embrace these values, so if you think you can find yourself among them, feel free to apply.

Design, communicate, and shine!

Requirements:

learning the company’s products in detail so that fast and correct solutions can be provided to the clients;
advanced English skills required;
great communication skills;
detail-oriented;
active and persistent in offering feedback to the company to prevent and resolve issues;
accumulating and applying new information to improve performance;
stress tolerance;
proactive;
proficient in Windows OS/Mac OS.

Responsibilities:

answering clients’ emails and messages;
managing clients’ inquiries;
utilizing the chat platform Intercom;
offering support and counseling clients;
analyzing and solving clients’ requests in a professional manner;
quickly solving situations by collaborating with other departments;
offering information regarding the company’s products and services;
filling out data during conversations with clients;
verifying notified issues (verify if these issues have been resolved);
efficient communication in stressful situations;
formulating replies in a clear and concise manner, with no grammatical errors;
giving prompt replies to clients;
using tools and applications that correlate with the company’s products (Adobe Acrobat, MS Office package, etc).

We are a team of creative minds and open hearts, passionate about technology, great design, and offering the best customer experience. Motivated, driven, resourceful, innovative, forward-thinking, and committed, our team excels in delving deep into our customers’ worlds and coming up with new ways to engage and convert our target market. At Bannersnack, our people embrace these qualities, so if this sounds like you then apply!