Airbnb CX Partner Spanish and English (Customer Experience Specialist)

This job is no longer active!

View all jobs TELUS International active


View all jobs Airbnb CX Partner Spanish and English (Customer Experience Specialist) active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 14.07.2022
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Join us as a Customer Experience Specialist (CX Partner) on our Airbnb project!

    Are you looking for a great career and a place to shine?

    Your profile:

    Ability to write and speak fluently, clearly and concisely in Spanish and English
    Availability for a full-time schedule, in shifts covering 9:00 - 01:00, Monday - Sunday, 5 days/ week
    Previous customer support experience is an advantage
    Excellent problem-solving abilities
    Empathetic and can communicate in a caring and friendly manner
    Strong time management skills and motivation to exceed expectations
    Enjoy working in a fast-paced environment
    Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    Strong team spirit with passion and drive to help users and deliver the best in customer service.

    We offer:

    - Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - Public transportation and gym subscriptions reimbursement, after the trial period
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

    Responsibilities

    As a Customer Support Agent, you will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. You’ll be the face of some of the world’s top brands!