IT Support Technician
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Asset Portfolio Servicing Romania is part of the APS leading company founded in 2004 and headquartered in Prague, the Czech Republic. APS provides comprehensive services in distressed and performing loans portfolios investment advisory and recovery management and performs asset management. Involving more than 800 experts, it provides services in 15 European countries: Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Hungary, Luxembourg, Montenegro, Poland, Romania, Greece, Serbia, Slovakia and Slovenia.
APS manages assets totaling in nominal value more than EUR 8.6 billion and provides exclusive investment advisory to five investment vehicles and recognized institutional investors. Since 2013, APS is an official partner of International Finance Corporation (IFC), member of World Bank. APS has a single shareholder, Martin Machoň, APS cofounder and CEO.
APS Romania was founded at the end of 2007, rapidly growing into one of the most active investors and managers of the performing and non-performing loans, partner of the strongest financial and non-financial companies in Romania.
IT Helpdesk experience;
Minimum of two (2) years prior experience with providing workstation/server support;
A sense of urgency and a commitment to timely completion of projects;
Active Directory administration (setting up users, groups, access rights, scripting);
Good knowledge in Windows 10 administration;
Good knowledge of Microsoft Office Suite;
Good knowledge of Microsoft Exchange server (setting up users,groups,rules,etc);
Remote control tools such as TeamViewer and RDP;
Awareness of all mainstream mobile technologies (Android, Apple etc.);
Medium knowledge of Linux operating systems;
Good networking skills including TCP/IP (network topology, routing, …);
Up to date with the latest hardware technology;
Excellent verbal and written communication;
Proficiency in English both oral and written;
Keen to learn new technologies;
Information technology (IT) Support Officer provides technical advice and support to help people use computer software and hardware effectively. Maintains computing environment by identifying system requirements; installing upgrades, monitoring system performance. Establishes and maintains network performance by building net configurations and connections, troubleshooting network problems.
Troubleshoot and resolve hardware, network, printer and software issues reported to helpdesk system;
Installing and configuring computer hardware operating systems and applications;
Developing, monitoring and maintaining computer systems and networks;
Manage users and rights in Active Directory/Exchange and other programs which are being used;
Manage new or existing client computers with automated/preconfigured OS deployment;
Offer remote support to local users on premises or using remote tools to help set up systems or resolve issues in remote location;
Troubleshooting system and network problems, diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion;
Prioritizing and managing many open cases at one time;
Testing and evaluating new technology;
Escalate more complex issues to the relevant IT Support members;
Provides information by answering questions and requests;
Maintains quality service by establishing and enforcing organization standards;
Contributes to team effort by accomplishing related results as needed.