Customer Support - World Leader in Dental Area

Angajator: Talent Stream
  • Customer support - Client service
  • Farmacie - Medicina
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 21.09.2020
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.


    Basic education in logistics, dental technician diploma or similar
    Minimum 1-3 years of customer service experience in medical, pharma or biotech industry, preferably in a call center or similar, dental experience a plus
    Solid computer skills & knowledge with SAP System
    Fluent language skills in Romanian & ideally in English
    Excellent customer service and communication skills
    Attention to details and ability to prioritize required
    Energetic, flexible and independent personality with a strong sense for quality-aware


    Resolve customer inquiries as needed through telephone contact and/ or written communication by assisting them in problem-solving, planning and execution of stated objectives
    Manage various inquiries by accessing the claims processing system (SAP)
    Comply with customer service policies and procedures meeting client’s high operational standards
    Ensure customer retention and satisfaction by professional customer support management
    Follow-up on specific requests made by the doctors on particular casesness