Automation Specialist - Functional Testing

Angajator: Societe Generale European Business Services
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 14.08.2020
    Scurta descriere a companiei

    Societe Generale European Business Services acts as a global solution center, providing high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, IT and Corporate Operations.


    A little about you:

    • Have the ability to analyze incidents, especially on a Windows environment;
    • Follow incident instructions (communication, message, priority management, etc.);
    • Take into account changes in scope, applications or techniques;
    • Share the knowledge of all the incidents, all the controls, all the follow-ups and ensure a good level of communication with the level 3 support.

    We also value:

    • Team spirit ;
    • Responsible attitude and Customer oriented ;
    • Autonomy in working ;
    • Ability to summarize the information ;
    • Willingness to help and guide your colleagues in technical matters.


    Your role in a nutshell:

    The activities :

    The service covers the level 2 support of the OPS and AFT applications, which comprises the following 4 components:
    • Achieve the Morning Check of applications operation;
    • Ensure that the OPS and AFT platforms are maintained in operational condition;
    • Ensure that Tosca scenarios are kept in operational condition;
    • Adapt existing Tosca scenarios to application changes.

    The service provider must also contribute to the formalization and enrichment of a knowledge base necessary for handling known incidents and malfunctions, in order to:
    • Increase knowledge and mastery of the tools and typologies of incidents encountered;
    • Reduce service recovery times;
    • Reduce the number of incidents.

    The deliverables :

    The Service Provider undertakes to deliver the following deliverables:
    • Weekly and monthly reporting;
    • Post mortem incident production;
    • Completed ticketing tool (s);
    • Documentation and procedures to complete and manage;
    • Updated TOSCA scenarios.