Product Complaint Officer with French

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Angajator: Wipro Digital Operations and Platforms
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 19.08.2020

    This is a new exciting role in Bucharest for French speakers, interested or curious to work within a medical device project. This role supports an automated infusion pumps manufacturer to manage product complains from clients. This is a back-office role. What your role will be:

    • You will collect complaints regarding the products from all available sources
    • You will collect acknowledgement letters from stakeholders and manage the corresponding with the client’s customers (in case of missing information, you will provide extra data and follow-up with the customers)
    • You will coordinate sample returns
    • You will collect the receipts of the client’s closure letters and forward them to the client’s customers
    • You will handle translations (when applicable)
    What makes you the best candidate for this role:
    • You have a bachelor’s degree (ideally in a science related field)
    • You’re both English and French proficient
    • You’re familiar with the Microsoft Office suite
    • You have at least 1 year of previous working experience in a customer/stakeholder facing role (ideally in a medical/pharmaceutical/nursing field)
    • You communicate effectively 
    What we offer: 
    • Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment
    • Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills)  
    • Insurance package: medical, life
    • Flexible benefits package
    About Wipro Limited:  Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents.