Customer Care Representative with French, Italian and English (2 years determined contract)
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This role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. Key responsibilities include: - Acting as a first point of contact for customer service via email and phone; - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines; - Answering technical questions related to medical equipments; - Completing the requests regarding the products replacements as per the client's needs; - Processing specific reports regarding the day-to-day activity; - Actively participating in process improvement initiatives. What makes you special: - Fluency in Italian,French and English; - Bachelor's Degree or Master's Degree; - At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance - whatever it is, we'll love it :) - Good communication skills (both written and verbal); - Computer literacy (MS Office, Internet, ticketing systems); - Customer service oriented approach; - Effective at problem solving (troubleshooting skills). We like you, so we want you to be happy. Here's a glimpse of what's in it for you: - Opportunity to work in a fast growing company and in a multinational environment; - Opportunity to grow and build a successful career within the organization - we don't want you to feel stuck so we encouarage you to experiment inside Wipro rather than looking externally; - Relocation assistance if needed; - Access to a variety of benefits available through a flexible package that can be customized depending on each employee's needs; - Personal and professional development through a variety of training programs (hard/soft skills). If you're reading this, we should probably talk. We'd be thrilled to meet you in person. Apply now.