Customer Support Representative with English

Angajator: Key Talents
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.08.2020
    Scurta descriere a companiei

    We build strong relationships based on highest level of integrity, quality and quality.
    Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

    Cerinte

    Previous working experience is a Support role
    Good understanding of the Support function, familiar with all the procedures and policies
    Attention to details, problem solving skills
    The role requires excellent communications skills, both verbal and written.
    Be native or fluent in English (written & verbal).

    Responsabilitati

    Handling the customers queries received chat, emails, telephone and, when required, escalate the sensitive cases according to the rules in place.
    Perform checks analyse the customers accounts to makes sure all meet the required criteria.
    Follow up on a daily basis internal documents checks related to various topics (prevention of charge backs, legal
    threats, negotiations etc).
    Collaborate with various internal departments according to the established standards.
    Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

    Alte informatii

    You will be part of a big and talented team of customer support professionals. The Support Department is part of the organization, offering support to the company’s products. This will help you to grow and develop your career withing the
    organization. The Customer Support representative makes sure that all the company standards in terms of quality and quantity are met (focusing on compliance, general account queries, payment details, cancellation, withdrawal checks etc).
    The support team is working is shifts, including weekends.