Junior System Administrator with German

We share one common purpose – empowering communities to progress.
We are change makers, and we are not afraid of thinking big. Are you one of us?

• Fluent communication skills in German & English
• Knowledge of Microsoft based operating systems with emphasis on Windows 7
• Experience with using and troubleshooting Outlook within a network environment
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration
• Problem solving approach, quick learner
• Customer Orientated
• Good Analytic skills
• Execution & discipline maintains a clear focus and sees action through to delivery
• Energetic, determined, positive, goal focused and consistent under pressure and tight deadlines

• To provide 1st line/2nd line technical support; answering support queries via phone, email, Chat and Web
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Logging / verifying customer details
• Identifying the issue and categorizing / prioritize the incident
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Ticket re-assignment to L3
• Callbacks for customer not reachable cases & customer request
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (whenever applicable)

Our offer to you:
 Flexible working hours;
 The possibility of working remote 2 days/ week;
 A professional but still friendly work environment;
 Access to our benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you;
 Healthcare services from one of the agreed providers (3 potential options);
 Holidays accorded based on your working experience (21 up to 25 days);
 Career in a leading international banking group, build on the diversity of its strong local roots
 Dynamic and challenging environment, full of growing opportunities
 Enhance knowledge and skills, setting solid foundations for a professional development in the IT area of the financial industry


As a major financial institution, UniCredit thrives in a truly international dimension. We span 50 countries and give growth opportunities to people who share our excitement for constantly building on our local roots and strong European identity.

UniCredit Services is the global service Company of UniCredit that provides solutions in the Information & Communication Technology (ICT), Back Office & Middle Office, Real Estate, Security and Global Sourcing areas. The Company has about 11.000 colleagues and oversees activities in: Austria, Germany, Italy, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Hungary, plus 2 branches: one located in New York and one in Singapore.