Level 2 Service Desk Technician with French and English
HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Spoken languages: FR B2 and EN B2
- Previous service desk, onsite support and/or customer care experience
- Technical Background and general knowledge of computer terminology
- Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
- Energetic, enthusiastic, highly motivated and organized individual
- A strong emphasis is placed on providing a timely resolution to support requests.
- Availability to work in day shifts : 9h-18h / 11h-20h
- 2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users (90% back office activity and 10% to support L1 in case of peak of activity)
- Provide detailed and precise information to support teams and to L1 team
- Identifying, handling and solving the requests
- Conduct diagnosis and solve or escalate incidents to the right departments
- Monitor servers and services, Managing alerts : Promptly apply documented fix or escalate to dedicated support team
- Specific Software, (OS W10, Office 365, Active Directory, Software Center, Teams, Citrix, …)
- Mobility (iPhone and iPad troubleshooting)
- Networking (LAN, WiFi and VPN)
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Night shift bonus
Taxi ticket for night shift
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house