QA Software Support with German

Employer: GABTEO CONSULT
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.08.2020
    Short company description

    GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.

    Requirements

    Advanced level for German Language (B2-C1);
    Advanced level for English Language;
    Minimum 1 year of experience in Service Desk Support role;
    Experience in working with web applications;
    Experience in working in Agile processes – it’s a plus;
    Database and SQL knowledge – it’s a plus;
    Ability to work in challenging international, multinational teams and manage own time;
    Self-motivated, with a high level of self-discipline;
    Patience, flexibility and attention to detail;
    Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines;
    Good communication and listening skills;
    Ability to maintain documentation.

    Responsibilities

    Our partner is one of the youngest Group entities that provides billing services to France, Italy, Middle-East, Romania, Spain and Croatia. The services are based on high tech consumptions transmissions from sub metering systems for water, heat and cooling utilities – especially in apartment buildings and commercial properties.
    Job Location: Bucharest – Eroilor.
    Job Purpose:
    In this function, you will work in an agile team and will be responsible for support related to web software applications used in several countries.
    Responsibilities:

    Solve 2nd level incidents and service requests;
    Training for internal clients;
    Update technical and user documentation;
    Support and maintain good relations with internal clients and development team.