2nd Line Fixed Voice Core Specialist

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:
• Very good knowledge of networking principles – Fixed PSTN, SBC, ISSW (ITALTEL) MGW, CRE, IMS CSCF, Brooker
• Deep knowledge in the analysis of telecommunication protocols (SIP, H.248, SS7, ISDN, etc.)
• Very good knowledge in vendor architectures of Huawei SBC, Oracle CSCF, Oracle and Nokia virtual SBC, Italtel ISSW
• Analyse and interpret traces (Wireshark traces, network element traces, logs);
• Team working oriented
• English (spoken and written)
• German (spoken and written)
• University degree: faculty of Electronics, Telecommunications and Information Technology
• 1-3 years of experience in Fixed Network Operations and Maintenance activities
• ISDN/ SIP/GSM/UMTS/LTE and mobile data knowledge
• Scripting knowledge (Python) desirable

Your day to day:
• 2nd Line Operations of Fixed Voice Platforms in a multi-vendor environment
• Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Fixed Voice networks
• In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform Voice/VoIP configuration, software rollout and support integration activities with planning and delivery functions

With these activities you will have a great impact on our business:
• In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of Fixed Voice network
• Analyse customer complaints e.g. for VoIP, Cable, ISDN, Carrier Interconnect
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network
• Assure planned work activities, network rollout, software upgrades and parameter changes in Fixed Voice network ensuring quality of service and avoiding regression on network functionalities
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network

Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – You can have home office 1 day per week
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you