Service Desk Technician with Italian and English
HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Spoken languages: fluent Italian and fluent English
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts
Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician you'll be a problem-solver, device & software technician and more, all while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
Join our team in #TIMISOARA #ROMANIA !
What our Service Desk Technician does:
-1st level IT support for our Client employees
-Classic Hardware (PC, monitors, printers)
-Office tools and apps (OS W10, Open office, Gmail)
-Networking (Lan, Wan)
-Identifying, handling and solving the requests
-Identifying and escalation of Massive Incidents
-Demonstrate excellent customer service at all times
What we offer:
Meal tickets and gift vouchers
Regina Maria medical package
Massage at the office day
Fruits on the house