Service Desk Technician with Italian and English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 23.11.2020
    Short company description

    HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with HELPLINE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Requirements:

    Spoken languages: fluent Italian and fluent English
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    Responsibilities

    Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician you'll be a problem-solver, device & software technician and more, all while being positive and professional.

    And you'll also be a hero when you solve our customer's challenges.

    Join our team in #TIMISOARA #ROMANIA !


    What our Service Desk Technician does:

    -1st level IT support for our Client employees

    -Classic Hardware (PC, monitors, printers)

    -Specific Hardware

    -Office tools and apps (OS W10, Open office, Gmail)

    -Networking (Lan, Wan)

    -Local applications

    -Identifying, handling and solving the requests

    -Identifying and escalation of Massive Incidents

    -Backlog follow-up

    -Demonstrate excellent customer service at all times

    Other info

    What we offer:

    Competitive salary

    Performance bonus

    Meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Copayment 7Card

    Massage at the office day

    Fruits on the house