Italian and English speakers wanted

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Fluency in Italian
Advanced English skills
Previous experience of or aptitude for Customer Service
Good organizational skills
A working knowledge of MS Word / Excel
Excellent communication skills and the ability to remain calm in all situations
Ability to work on own initiative and under pressure in order to achieve deadlines
Ability to adapt to a continuously changing environment and procedures
Important!

Respond effectively to all customer enquires within given timescales, efficiently and
Develop services and maintain a full technical knowledge of client products and
Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
Deal with all correspondence as requested/required
Responsible for logging of all calls accurately and in line with procedure
Responsible for maintaining and updating all administration
Consult product manuals and be able to advise customer of appropriate options / solutions