1st Level Assurance Engineer with Spanish

Employer: Colorful HR Leasing
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 08.08.2020
    Short company description

    Colorful HR Leasing, membra a grupului ROMANIAN SOFTWARE, este o companie românească ce oferă servicii de Recrutare și Leasing de personal. Totodată, Colorful HR Leasing se ocupă de salarizarea și administrarea personalului, oferind consultanță legislativă și întocmirea de rapoarte rapoarte variate privind activitatea de HR.

    Requirements

    We are looking for a 1st Level Assurance Engineer with Spanish for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    - Experience or studies in telecom field;
    - English and Spanish – conversational proficiency;
    - Ability to create constructive relationships, influence, and communicate to multiple -stakeholders, including client management;
    -Able to collect, classify and interpret information.

    Responsibilities

    - Network surveillance, 1st level restoration and preventative maintenance;
    - Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
    - Maintain the service delivery level within the agreed SLAs;
    - Interpret / understand technical information and prepares technical documentation;
    - Controls and manages technical situations in a calm and professional manner;
    - Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
    - Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix;
    - Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet;
    - Monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive;
    - Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader.