Problem Manager

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Angajator: Vodafone Romania
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 14.09.2020
    Scurta descriere a companiei

    Every great brand stands for something and, at Vodafone, our purpose is ‘to connect for a better future’.
    Vodafone is a leading telecommunications company in Europe and Africa. Our expertise and scale give us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses and governments connected and – as the COVID-19 pandemic has proven – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
    Working at Vodafone is all about helping people to benefit from the new technology and innovations. We bring the future to even the most remote places, using technology to help families in disaster zones, enabling access to digital for the vulnerable, connecting millions of vehicles to the internet and thinking about technology that doesn’t even exist yet.
    Over 30 years ago, we made the first ever mobile phone call and sent the first SMS in Britain and have been changing the lives of billions of people ever since. In Romania, we are also carrying a long history of firsts – first mobile operator in Romania, first GSM operator to launch the short messaging service (SMS) and first to offer GPRS (2001), 3G (2005), 4G (2012) and 5G (2019) services – and innovations: we offered world’s first live hologram concert and, later, 4K holograms of Romanian mothers.
    We believe being different is good. We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. We do this through our maternity and parental leave policies, by empowering women through connectivity and improving access to education and digital skills for women, girls, and society at large. We are respectful of all individuals, irrespective of race, ethnicity, disability, age, sexual orientation, gender identity, belief, culture or religion. Your different perspectives help us to shape the future.
    At Vodafone, we are also taking significant steps to reduce our impact on our planet by reducing our greenhouse gas emissions by 50% by 2025, purchasing 100% of our electricity from renewable sources by 2025, and reusing, reselling or recycling 100% of our redundant network equipment.

    The future is exciting. Ready?


    Responsible for reviewing problem backlog and proactively taking actions to identify problems and find solution in order to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented.
    Responsible with managing the problems on different IT areas or systems for the entire lifecycle.


    Creates the project plan in order to find the Root Cause of the problems within IT production environments and a possible solution for them:
    o Identifies resources needed to resolve problems
    o Coordinates teams for identifying the Root Cause for all the problems raised by the Incident Management Team
    o Coordinates meetings to resolve problems
    o Align with Change Management team in order to rollout the fixes for the existing problems
    o Produces Problem Management reports
    · Maintain inventory of all the problems and their corresponding status
    · Prevents the replication of Problems across multiple IT systems

    · Project Management experience:
    o Creates the project plan for finding the Root Cause and solution to fix of all problems within IT area
    o Coordinates all the necesary teams in order to find RCA and solve the problems
    · ITIL experience, within Service Transition and Operations
    · Problem solving, quick decision maker
    · Good team player with excelent communication skills, both in Romanian and English
    · Able to provide concise reports
    · Time management and Priority management skills

    Note: Previous relevant experience is greatly appreciated.

    Alte informatii

    · Bachelor's degree or relevant experience
    · ITIL: Foundation level minimum
    · Project Management certification (advantage): PMP, Prince2
    · Instrumente specifice de testare (reprezinta un avantaj): HP Application Lifecycle Management (ALM), Load Runner, QTP.
    · Experience/Knowledge with Data Bases (advantage): ORACLE, MS SQL, MySQL.
    · Experience/Knowledge with Agile Methodology (advantage)