IP Network Engineer
Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.Cerinte
-Good verbal and written English skills;
-Good communication skills (phone and email);
-Familiar with TCP/IP & OSI protocol stack;
-Good knowledge of LAN switching technologies (ARP principle, MAC address, VLAN, STP, -Link aggregation);
-Good knowledge of routing concepts ( packet handling along the path, interpret the component of the routing table, VLAN routing, static routing, OSPF);
-Knowledge of infrastructure services ( DNS lookup, DHCP operations, VRRP, NAT);
-Knowledge of network monitoring applications and protocols (SNMP, NMS)
-Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
-Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
-Provide detailed information on how to set up, configure IP products and basic troubleshooting based on available technical documentation database;
-Recommend proper firmware and patch following the latest bulletin. Identify hardware faults and provided replacement based on root cause found;
-Use trouble ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis;
-Identify customer's concerns and critical problems based on customer interaction, work together with next technical level support to solve the identified problem in the shortest time, to restore affected services.
If you are interested, you are invited to send your resume!