IP Network Engineer

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Angajator: GiGroup Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.10.2020
    Remote work: On-site
    Scurta descriere a companiei

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Cerinte

    -Good verbal and written English skills;
    -Good communication skills (phone and email);
    -Familiar with TCP/IP & OSI protocol stack;
    -Good knowledge of LAN switching technologies (ARP principle, MAC address, VLAN, STP, -Link aggregation);
    -Good knowledge of routing concepts ( packet handling along the path, interpret the component of the routing table, VLAN routing, static routing, OSPF);
    -Knowledge of infrastructure services ( DNS lookup, DHCP operations, VRRP, NAT);

    -Knowledge of network monitoring applications and protocols (SNMP, NMS)

    Responsabilitati

    -Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
    -Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    -Provide detailed information on how to set up, configure IP products and basic troubleshooting based on available technical documentation database;
    -Recommend proper firmware and patch following the latest bulletin. Identify hardware faults and provided replacement based on root cause found;
    -Use trouble ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis;
    -Identify customer's concerns and critical problems based on customer interaction, work together with next technical level support to solve the identified problem in the shortest time, to restore affected services.

    If you are interested, you are invited to send your resume!

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