WORKFORCE MANAGEMENT SPECIALIST- BRASOV

Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

• Experience in Call Center Forecasting, Capacity Planning, Scheduling (Workforce Management) and/or Reporting is an advantage
• Proficient use of MS Office Application with focus on MS Excel (working with large amount of data, examining, structuring and displaying the results in an operations user friendly format
• English proficiency and comprehension
• Self-motivated and structured, hands-on and independently working individual
• Demonstrated analytical, organizational and prioritization skills
• Adaptability, attention to details and capacity to easily find solutions
• Excellent communication and presentation skills internally and externally
• Team Player who is open for feedback and criticism
• Understanding of relative impact, costs and benefits of potential actions
• Ability to adapt to fast changing business needs

• Supports internal departments in different countries with forecasting, staffing and scheduling
• Delivers all reports required on project activities
• Completes all required tasks in given timeframe and parameters
• Creates and maintains shift profiles and scheduling rules with the WFM software
• Monitors intra-day contact volumes, service levels and other key call center metrics and recommends actions to take when appropriate
• Ensures that reports and schedules are timely and accurate
• Ensures that reports are properly labeled and filed and the history is maintained to enable future analysis;
• Documents all procedures of the analysis and makes the necessary recommendations to management
• Identifies improvement needs in processes / procedures and communicates them to management
• Ensures compliance with company regulations with regards to Data Security and Protection Standards

Our Offer
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers