Global Service Owner – Applications

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 14.08.2020

    Company Description

    Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services. 

     Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.  

    Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.  

    Qualifications

    • Broad knowledge of named applications types;
    • Profound knowledge in database structure and architecture;
    • Consulting capabilities to transform IT requirements into actionable measures;
    • Deep Service specific technical knowledge, communication, coordination and organizational skills;
    • Broad skills in the Software development environment;
    • Deep understanding of risk evaluation and impact in IT environments for change activities;
    • Profound experiences in leading people (virtual/local);
    • Exceptional analytical capabilities, communication skills and intercultural competence.


    Additional Information

    Job Description

    • Responsible for designing and delivering Application Services to the business (internal) or customer (external) within agreed service levels. Ensure standardized methods and procedures are used to efficiently manage changes;

    • Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, optical character recognition services and further more);

    • Definition of guidelines, establishing tools and processes for Software developer;
    • Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
    • Monitor application service costs and plan budget and measure availability and performance;
    • Develop and optimize of standards and procedures; define the technology and service roadmap;
    • Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities);
    • Identify and evaluate service risks and participate in mitigation and control activities;
    • Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
    • Ensure compliance with quality and process standards (e.g. legal);
    • Coordinate the identification, assessment and communication of operational risks and report on change activities;
    • Post implementation reviews, especially in the case of failed or partially failed implementations.