Global Service Owner – Applications

Company Description

Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services. 

 Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.  

Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.  

• Broad knowledge of named applications types;
• Profound knowledge in database structure and architecture;
• Consulting capabilities to transform IT requirements into actionable measures;
• Deep Service specific technical knowledge, communication, coordination and organizational skills;
• Broad skills in the Software development environment;
• Deep understanding of risk evaluation and impact in IT environments for change activities;
• Profound experiences in leading people (virtual/local);
• Exceptional analytical capabilities, communication skills and intercultural competence.

• Responsible for designing and delivering Application Services to the business (internal) or customer (external) within agreed service levels. Ensure standardized methods and procedures are used to efficiently manage changes;

• Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, optical character recognition services and further more);

• Definition of guidelines, establishing tools and processes for Software developer;
• Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
• Monitor application service costs and plan budget and measure availability and performance;
• Develop and optimize of standards and procedures; define the technology and service roadmap;
• Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities);
• Identify and evaluate service risks and participate in mitigation and control activities;
• Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
• Ensure compliance with quality and process standards (e.g. legal);
• Coordinate the identification, assessment and communication of operational risks and report on change activities;
• Post implementation reviews, especially in the case of failed or partially failed implementations.