Chief Operational Officer
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Inetum is an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.
Vauban, the Romanian division of Inetum, is an important player in the IT services and solutions market in our country, with over 13 years of activity. Vauban has over 450 employees who provide, from the service centers in Bucharest, Pitesti and Constanta, IT consulting services, infrastructure and software development services, digital services, solutions for Smart City.
Solid experience in operations & management in technology services
Methodology and project management certifications
Fluent in English
Process and Delivery Management
- Couching and monitoring all the project in the country
- Implement service delivery processes according to the Operations standards
- Is responsible for process management of operations area in the country
- Ensure that proper procedures during sales and delivery process are on place and continuously propose improvements to ensure effectiveness and quality
- Reports solid line to Country Manager
- Capability planning for existing and new competences
- Representing of Operations and Delivery
- Alignment with Operations in Gfi
- Reports Service Delivery KPI’s to Head of Operations Gfi East and Country Manager
- Responsible for high customers satisfaction while positive margin on projects
- Create and keep ongoing communication for effective cooperation with Practices and Sales