Chief Operational Officer

Employer: Vauban
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 03.08.2020
    Short company description

    Vauban joined the GFI Group at the beginning of January 2019. With more than 450 consultants in Romania, Vauban is a leading provider of IT services and innovative applications. Created in 2007, the company has experienced strong growth and has established itself as a reference partner for key accounts in the Banking, Telecom, Industry and Energy sectors.

    Requirements

    Solid experience in operations & management in technology services
    International exposure
    Methodology and project management certifications
    Fluent in English

    Responsibilities

    Process and Delivery Management
    - Couching and monitoring all the project in the country
    - Implement service delivery processes according to the Operations standards
    - Is responsible for process management of operations area in the country
    - Ensure that proper procedures during sales and delivery process are on place and continuously propose improvements to ensure effectiveness and quality

    People Management
    - Reports solid line to Country Manager
    - Capability planning for existing and new competences
    - Representing of Operations and Delivery

    Communication
    - Alignment with Operations in Gfi
    - Reports Service Delivery KPI’s to Head of Operations Gfi East and Country Manager
    - Responsible for high customers satisfaction while positive margin on projects
    - Create and keep ongoing communication for effective cooperation with Practices and Sales