Azure/AWS Customer Success Manager German Spea king

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Angajator: Hunt Recruitment
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 30.08.2020
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.


    - Background in Technology Services
    - Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
    - Understands the implication of change though the implementation of technology to the business
    - Strong structural work methods, multitasking and time management skills
    - Excellent problem solving and assertive consultative skills
    - Confident individual that’s highly motivated and results oriented
    - Experience in Servi ce Delivery Management
    - Ability to converse with senior customer stakeholders
    - Excellent communications skills with the ability to manage challenging conversations in a professional manner
    - Methodical Approach
    - Good presentation skills
    - You have a passion for technology and see cloud technologies as a challenge
    - Active listener and effective communicator
    - Ability to prioritize and demonstrate relentless discipline in achieving goals
    - Proven ability to influence others and lead customer engagements
    - Strong ownership, bias for action and willingness to role up your sleeves


    - You will conduct business reviews with your customer stakeholders providing insight on
    - You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up to date on resolution progress
    - You will complete Root Cause Analysis of Critical and Major Incidents raised
    - You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth
    - You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services
    - You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using our client or Microsoft/AWS solutions
    - You will relay market needs and requirements back to internal SoftwareONE Global Service teams for future Service and Solution development
    - You will mentor team members and assist them with their professional development
    - You will understand the information available from other Service teams to provide input to Account Business Plans to position our Services and Solutions
    - You will provide thought leadership in highly complex projects/programs throughout the presales and initial planning process
    - You will possess a detailed understanding of the end to end onboarding process for Cloud Managed Services customers