Azure/AWS Customer Success Manager German Spea king

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Background in Technology Services
- Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
- Understands the implication of change though the implementation of technology to the business
- Strong structural work methods, multitasking and time management skills
- Excellent problem solving and assertive consultative skills
- Confident individual that’s highly motivated and results oriented
- Experience in Servi ce Delivery Management
- Ability to converse with senior customer stakeholders
- Excellent communications skills with the ability to manage challenging conversations in a professional manner
- Methodical Approach
- Good presentation skills
- You have a passion for technology and see cloud technologies as a challenge
- Active listener and effective communicator
- Ability to prioritize and demonstrate relentless discipline in achieving goals
- Proven ability to influence others and lead customer engagements
- Strong ownership, bias for action and willingness to role up your sleeves

- You will conduct business reviews with your customer stakeholders providing insight on
- You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up to date on resolution progress
- You will complete Root Cause Analysis of Critical and Major Incidents raised
- You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth
- You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services
- You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using our client or Microsoft/AWS solutions
- You will relay market needs and requirements back to internal SoftwareONE Global Service teams for future Service and Solution development
- You will mentor team members and assist them with their professional development
- You will understand the information available from other Service teams to provide input to Account Business Plans to position our Services and Solutions
- You will provide thought leadership in highly complex projects/programs throughout the presales and initial planning process
- You will possess a detailed understanding of the end to end onboarding process for Cloud Managed Services customers