Order to Cash Supervisor
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Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.
Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.
Bachelor’s Degree with 2-3 years of Order to Cash/ Accounts Receivable / Collections experience or equivalent
Minimum 1 year in a management role
Knowledge of accounting principles, practices and procedures
English Fluent, German/Dutch/French a +
Responsible for OTC processes and departmental functions such as customer maintenance, quote and order entry, recurring sand sales order billing, reporting, tax compliance, collections, cash application, internal controls
Produce and distribute reports with focus to deliver improvement in working capital of the company
Implement strategies to reduce DSO, past due invoices, backlog, billing delays or errors
Actively participate in internal and external meetings
Manage various approvals for AR transactions: cancellations, credits, adjustments etc
Understand business/strategies for order management and AR and support automation of business processes
Supervise, motivate & support team to ensure departmental and client expectations are met
Performance management of team members based on department metrics: annual, quarterly, monthly, daily
Identify clear objectives for the team, providing coaching, disciplining, career development and feedback
to team members
Support team members with escalated accounts that need information from finance, sales, operations etc
Create and uphold training documentation
Work directly with the department manager to recruit and hire staff
Performs other duties as assigned by management
Ability to demonstrate problem solving and analytical skills, results orientation
Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally
Strong negotiation and decision making
Independent working, ability to problem solve disputes without passing to Management
Manage own time and team time appropriately and re-prioritize when focus changes.
Experience in OTC/ AR best practices and implementation of process improvements
Working knowledge of Microsoft Office products and ERPs