Order to Cash Supervisor

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Employer: Mood Media
  • Customer Support - Client Service
  • Marketing
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 21.08.2020
    Short company description

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    Bachelor’s Degree with 2-3 years of Order to Cash/ Accounts Receivable / Collections experience or equivalent
    Minimum 1 year in a management role
    Knowledge of accounting principles, practices and procedures
    English Fluent, German/Dutch/French a +


    Responsible for OTC processes and departmental functions such as customer maintenance, quote and order entry, recurring sand sales order billing, reporting, tax compliance, collections, cash application, internal controls
    Produce and distribute reports with focus to deliver improvement in working capital of the company
    Implement strategies to reduce DSO, past due invoices, backlog, billing delays or errors
    Actively participate in internal and external meetings
    Manage various approvals for AR transactions: cancellations, credits, adjustments etc
    Understand business/strategies for order management and AR and support automation of business processes
    Supervise, motivate & support team to ensure departmental and client expectations are met
    Performance management of team members based on department metrics: annual, quarterly, monthly, daily
    Identify clear objectives for the team, providing coaching, disciplining, career development and feedback
    to team members
    Support team members with escalated accounts that need information from finance, sales, operations etc
    Create and uphold training documentation
    Work directly with the department manager to recruit and hire staff
    Performs other duties as assigned by management

    Other info


    Ability to demonstrate problem solving and analytical skills, results orientation
    Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally
    Strong negotiation and decision making
    Independent working, ability to problem solve disputes without passing to Management
    Manage own time and team time appropriately and re-prioritize when focus changes.
    Experience in OTC/ AR best practices and implementation of process improvements
    Working knowledge of Microsoft Office products and ERPs