Support developer

Edenred is a pioneer, a tech leader and the everyday companion for people at work across the world.
Our 12,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic #tech projects.

• Good communication skills, listening & understanding
• Good teamwork
• English fluent
• 2+ years experience in SQL,
• 2+ years experience in Agile methodology (Scrum)

1. Analyze application logs and alerts
> Daily checks
> Contact dev team if needed
> Contact business 1st line if needed
> Enhancing the supervision & alerts KPIs
> Providing resolution step to IT Ops team

2. Analyze and report customer issues
> Contact Business 1st line to understand the issue
> Analyze the issue
> Report the issue to the development team

3. Recurring meetings with business 1st line
> Follow the development team activities to inform the business 1st line of the current progress

4. Release packaging and notes
> Review all features that are encompassed in a release,
> Make sure with dev team & business 1st line that they have been tested,
> If needed, for technical changes without business requirements, performing tests with the dev. team,
> Writing and communicate release note

5. Roll-out supervision in new countries of Data application
> Review with Business Team the need,
> Validate each step of the deployment
> Test the deployment
> Communicate tests result