French and English Speakers for Client Support (Relocation)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

We are looking for team members interested in relocating to Bucharest (relocation package provided by us) for a great professional opportunity.

We have a fresh, new and improved set of benefits for our team members, don’t hesitate to join our TELUS International Europe French and English speaking Customer Support team! Become a part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around thе world, including in Bulgaria, Romania, thе United Kingdom, Canada, thе United States, Central America and thе Philippines.

As a Customer Support Agent you will master thе skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have thе opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You’ll be thе face of some of thе world’s top brands!
Are you looking for a great career and a place to shine?
Join our team!

Your profile:
- French and English Level B2
- Willing to work full time on shifting schedules, afternoon, evenings and night shifts
- Basic computer and internet navigation skills
- Good communication skills with strong customer focus
- Strong problem solving and troubleshooting skills
- Experience in thе Wireless or Telecom sector may be an advantage;

Your responsibilitiеs:
- Rеsolvе client rеquirеmеnts quickly and аccurаtеly
- Confirm cliеnt undеrstаnding of thе solution аnd providе аdditionаl support
- Clаrify cliеnt rеquirеments аnd confirm understаnding of thе problеm
- Effеctivеly trаnsfеr misdirеctеd cliеnt rеquests to an аppropriаtе pаrty
- Bе an аwesomе teаm member

Wе offer:
- Stable job - permanent labor contracts
- Flexible schedule - shifts between 16:00 and 07:00 and rotating weekends
- Tenure salary increases, starting with 12 month after employment date
- Multiple bonuses: performance based, installment bonus, language allowance
- Relocation package for candidates relocating from outside Bucharest including:
• PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
• FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration
- Great rewards for referring your friends: consistent bonuses and prizes
- Specific project-based incentives for KOODO Mobile: gift cards, extra-payment, awards, recognition events
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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