IT Consultant for Connectivity Services - IT TSR

Employer: Continental
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 07.07.2020

    As IT Consultant for Connectivity Services you will be responsible for service design, technical design, consulting and 3rd level support for Continental's global Connectivity Transport Services:

    - Wide Area Network (WAN), Internet Access

    - Communication with external suppliers (also WAN service provider), hardware vendors and internal departments for service related topics (from ordering to implementation, Incidents, Escalations, Changes, Service Review meetings)

    - Drive ITSM Processes with internal IT teams and external service providers

    - Develop and recommend measures in order to improve the network structure by considering functionality and costs

    - Support Application and Service Owner with complex performance problems related to the WAN and Internet Access: analysis, setup different scenarios, document performance measurements, troubleshooting, testing.

    - Plan, provision and maintain an information platform for Connectivity services

    - Project work in global teams.

    Requirements:

    - Academic degree in information technologies, business information technologies or comparable education

    - Several years of relevant professional experience

    - Expert knowledge in the networking area: Network topologies, TCP?IP protocols, WAN

    - Knowledge of Software Defined WAN Solutions

    - Knowledge of Internet Access Solutions (Unified Threat Management)

    - Knowledge of IPv6

    - Knowledge of IT Service Management

    - Fluent English language skills (written and spoken)

    - Experience in working as part of a global acting and multicultural team, with international supplier/vendors.

    What we offer:

    - Integration Program in a professional, young & dynamic team;

    - Competitive Salaries (based on performance) & Benefits;

    - Technical Expert career path;

    - Health & Wellness (Private Health and Dental Insurance, Sport activities etc.);

    - Professional Development Opportunities (in Technical and Managerial Area);

    - Stability;

    - International Work Environment & Traveling Opportunities;

    - Relocation Package for non-Timisoara Residents;

    - Flexibility Program including flexible hours, mobile work and sabbaticals.

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