Associate – Azure – German

Angajator: Hunt Recruitment
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.07.2020
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Cerinte

    - Exceptional interpersonal skills, with a focus on listening and questioning skills.
    - Business professional written and oral German language skills
    - Business professional written and oral English skills.
    - Familiarity with the fundamental principles of ITIL/SLA
    - Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
    - Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician
    - Perform post-resolution follow up activities to requests
    - Reinforce SLAs to manage end-user expectations

    Responsabilitati

    - Serve as the single point of contact for customers related to Microsoft Office 365 Cloud Support issues
    - Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory)
    - Develop technical knowledge of Microsoft Office 365 and other technologies as required
    - Take ownership and responsibility of an issues from start through to a successful resolution.
    - Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
    - The Service Desk Engineer must ensure the support team members to close out their tickets properly.
    - Develop sound understanding of IT operations and related applications as well as business related processes and procedures.
    - Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures