Technical Support - Office 365 - German
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Employer: | Hunt Recruitment |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.08.2020 |
Remote work: | On-site |
Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.
- Exceptional interpersonal skills, with a focus on listening and questioning skills
- Business professional written and oral German language skills
- Business professional written and oral English skills
- Familiarity with the fundamental principles of I TIL/SLA
- Field incoming requests to the Service Desk via both telephone and email to ensure courteous, timely and effective resolution of end user issues
- Prioritise and schedule problems. Escalate problem (when required) to the appropriately experien ced technician
- Perform post resolution follow up activities to requests
- Reinf orce SLAs to manage end user expectations
- Ability to utilise the applications for Microso ft Office for support, reporting and documentation
- Good problem solving skills; ability to visualise a problem or situation and think abstractly to solve it
- Serve as t he single point of cont act for customers related to Microsoft Office 365 Cloud Support issues
- Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory)
- Primary responsibility is customer s ervice. Being present and available to clients requiring technical assistance
- Respond to questions received through emails and calls
- Learn the fundamental operations of the platforms which are being supported
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
- Become familiar with helpdesk policies and services
- Other duties as assigned by the Service Manager
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