Technical Support - Office 365 - German

Employer: Hunt Recruitment
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.07.2020
    Short company description

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Requirements

    - Exceptional interpersonal skills, with a focus on listening and questioning skills
    - Business professional written and oral German language skills
    - Business professional written and oral English skills
    - Familiarity with the fundamental principles of I TIL/SLA
    - Field incoming requests to the Service Desk via both telephone and email to ensure courteous, timely and effective resolution of end user issues
    - Prioritise and schedule problems. Escalate problem (when required) to the appropriately experien ced technician
    - Perform post resolution follow up activities to requests
    - Reinf orce SLAs to manage end user expectations
    - Ability to utilise the applications for Microso ft Office for support, reporting and documentation
    - Good problem solving skills; ability to visualise a problem or situation and think abstractly to solve it
    - Serve as t he single point of cont act for customers related to Microsoft Office 365 Cloud Support issues
    - Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory)

    Responsibilities

    - Primary responsibility is customer s ervice. Being present and available to clients requiring technical assistance
    - Respond to questions received through emails and calls
    - Learn the fundamental operations of the platforms which are being supported
    - Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
    - Become familiar with helpdesk policies and services
    - Other duties as assigned by the Service Manager