IT Knowledge Management Officer with French

Your Mission:

Within the Société Générale Group you will be part of the Global Technology Services (GTS) department, the IT entity in charge of infrastructure and at the center of the operational transformation model. The team to which you will be allocated is Knowledge Management & Collaboration Center (K2C) team, which in charge of supporting the 4000 GTS employees in France and internationally in the implementation of their Knowledge Management approach and in their collaborative practices. As the digital environment evolves rapidly, the K2C team regularly has new issues to consider or think about.

Your Role in a Nutshell:

The KM & Collab Officer position is close to the GTS operational teams and requires a general understanding and sensitivity to the IT infrastructure business line. As a member of our team your main responsibilities will be to:

• Manage relationship and needs with technical teams:
  • functional role on release management (evolutions or bugs, tool migration),
  • product owner (SCRUM) on the KM and collaboration tools, interacting with both technical teams (infrastructure team and development team);
• Facilitate the governance of the KM and GTS Collaboration tools:
  • participation in the KM strategy and vision and Collaboration for GTS,
  • participation in the preparation of the K2C Steering Committee,
  • participation in workshops to define and implement governance of new KM and Collab GTS tools (O365 suite);
• Advise and assist the teams in their Knowledge Management and collaborative work:
  • workshops with GTS entities,
  • remote facilitation of customized training sessions in English and French methods and tools, writing user media;
• Perform advanced configuration to meet the teams needs on the KM and collaborative tools (Microsoft SharePoint mainly, Jive, O365);
• Ensure the quality of GTS content:
  • production of content quality monitoring indicators,
  • optimization of document management processes,
  • participation in operational committees with local relays and monitoring of their actions,
  • regular content monitoring and control with the help of KM relays;
• Monitor the KM & Collaboration processes and tools: monitoring and benchmarking the collaborative tools and the KM of the future, synchronization with the other SG Group digital projects (Digital Workplace);
• Level 1 and 2 support on the SharePoint and Jive platforms.

• 3 years experience in Knowledge Management or management of collaborative tools;
• General knowledge of IT infrastructure and general interest and curiosity for IT topics;
• Past experience within an IT department or working with technical teams (developers, system admins...);
• Fluent in English and French (written and spoken);
• Knowledge of the Microsoft SharePoint solution as a site administrator;
• Knowledge of O365 suite and especially SharePoint Online, Teams, Yammer;
• Knowledge of steering and monitoring, Change management, UX/UI;
• Expertise in the conduct of workshops for the collection, analysis and alignment of needs;
• Competence in Knowledge Management & Collaboration or in Quality / Process areas;
• Notions of HTML / CSS.

• Good interpersonal skills, listening and animation skills;
• Assertiveness;
• Structured, logical, analytical and synthesized;
• Autonomy and capacity to conduct a stream or topic from beginning to end;
• Sense of innovation, creativity, conceptual spirit;
• Motivated by challenges and visible issues;
• Problem solving attitude.

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance; private pension contribution;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs;
• Work from Home 2 day/week.