2nd Level Operations Engineer With French

ROMANIAN SOFTWARE digitalizeaza mediul de business romanesc de peste 23 de ani, fiind unul dintre liderii  de piata si un partener strategic pentru orice client. Peste 750 de businessuri din toata tara folosesc cu incredere colorful.hr, o platforma dedicata de HCM (Human Capital Management). Dezvoltata de compania Romanian Software, colorful.hr automatizeaza procesele de HR din orice companie: Recrutare, Administrare de personal, Pontaj electronic, Salarizare, Training, Evaluarea competentelor, Spatiul personal al angajatului, Comunicarea interna, Managementul documentelor, Bugetare, Travel – aplicatia mobila, IRIS – Asistentul virtual pentru HR.

 
Complementar, ROMANIAN SOFTWARE ofera servicii de externalizare a salarizarii si administrarii de personal, consultanta legislativa in dreptul muncii si asistenta fiscala. Compania se concentreaza si pe servicii de training in domeniul resurselor umane si salarizare, oferind o baza pentru viitorii angajati sau aprofundand cunostintele pentru specialistii care deja activeaza in acest domeniu.

 
In 2023, Romanian Software s-a alaturat grupului SD Worx, principalul furnizor european de solutii de resurse umane si salarizare. Cu o experienta de peste 75 de ani si increderea a peste 84.000 de organizatii din intreaga lume, SD Worx ofera solutii de resurse umane in peste 150 de tari. Ca urmare a acestei integrari, Romanian Software are acces la intreaga gama de software si servicii de salarizare si resurse umane ale SD Worx.

We are looking for a 2nd Level Assurance Engineer for one of our partners, a multinational networking and telecommunications company.
- Excellent verbal and written communication Skills;
- Fluent in French;
- Understanding customer and service providers;
- Good understanding of servers, switches, and network setup in DC;
- Excellent knowledge in networks and connectivity;
- Telephone communication skills;
- Deal with challenging customer service situations;
- Developing and practicing assertiveness in customer delivery;
- Tools and Technologies for the Support Center;
- Understanding Computer Telephony Integration;
- Creativity and problem solving, out of the box thinking;
- Support processes and processes integration;
- Team building and knowledge sharing;
- Working experience on Windows platform and Microsoft suite;
- Practice ethics in the workplace.

- Document all Incidents & Orders in the Ticketing System with all the required information;
- Ensure that all details required for the ticket are updated with the equipment information and details of the issue are documented in the Ticketing system;
- Work with the third party vendors to ensure that the issues are fixed within the stipulated SLA and minimum downtime;
- Provide accurate information to the customer about the equipment that requires break fix, what are the actions taken and what is the next action plan if the issue has not been resolved;
-Monitor and respond quickly and effectively to emails, calls or group messages received from the customer, 3rd party vendors or ISP’s;
- Ensure that the escalations are routed to the correct responsible party without any delays;
- Document internal procedures;
- Connect with the Quality team for regular feedback sessions and to work on continuous improvement plans;
- Co-ordinate with team members in identifying new solutions for existing and unresolved issues;
- Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholders;
- Report all issues that needs attention from the Ticketing system to the Team Lead.