Internship - Capacity Management – Technical Support
EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.
Ability to work with cross-functional teams;
Excellent negotiation and communication skills;
Upper-intermediate or advanced level of English;
Experience in working with JIRA and MSOffice (Excel, PowerPoint, Outlook, etc.);
Be able to quickly and clearly understand the business strategy to ensure the decisions are aligned accordingly;
Time management skills & workflow management skills;
Nice to have: project management skills;
Nice to have: ITIL knowledge.
We are looking for a new Intern, with a real passion for technology and problem solving, and with the gift of bringing order to chaos, to join our Incidents & Capacity Management Team, part of the IT Governance department in Bucharest!
Capacity management’s main activity is to develop and maintain analytical tools that will help us identify, predict and avoid capacity issues, especially for the parts of our business which can affect our clients.
Capacity management is built as a proactive process in which data is being gathered, analyzed and reacted upon with appropriate and innovative solutions.
Monitor and analyze data gathered for Capacity plans;
Help building and maintaining necessary tools for an efficient Capacity monitoring;
Follow-up on Capacity plans and their implementation;
Submit any encountered issue/ request to the appropriate team (the team with the capacity to solve it);
Follow up on each request to make sure it is solved correctly and in a timely manner;
After the request is reported as solved, check the results to ensure they are appropriate for our needs.
Perks & Benefits:
Headquarters in the heart of the city, at Unirii Square
Private Medical Subscription
Daily Catered Lunch
Our own in-house gym, health & well-being programs
Bookster subscription & Books corner (online and offline)
Fun corner: pool, ping pong table, PS4, lots of board games
Internal & external training
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
Extra vacation days with every year inside the company