MS Automated Operations Engineer

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Angajator: Romanian Software
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.07.2020
    Remote work: On-site
    Scurta descriere a companiei

    Inca din 2002, ROMANIAN SOFTWARE este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 20 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane.

    Cerinte

    We are looking for a MS Automated Operations Engineer for one of our partners based in Bucharest, a multinational networking and telecommunications company.

    ✔️Perseverance, interest in documenting and problem solving, practical spirit, informing, helping and developing others, tact, kindness, ambition, self-confidence;
    ✔️Ease, clarity and coherence in expression;
    ✔️Analytical technical thinking;
    ✔️Communication skills.

    Responsabilitati

    ✔️Alarm monitoring in IT/Telecom networks;
    ✔️Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis;
    ✔️Correctly assigns tickets to the right group, following processes and procedures specific for each project;
    ✔️Follow-up on incidents, registered but not solved, escalated to next level support;
    ✔️Works with the applications for trouble ticket management and other specific project’s tools;
    ✔️Provides optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer.

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