Team Leader/Supervisor šŸ—£ - U.S.A. Telecommunication Project

Angajator: Teleperformance Romania
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 07.07.2020

    A Team Leader should be an INSPIRATION! #aNewHomeForYourCareer

    Minimum Skills to Hire:

    • Customer-oriented: tested and documented
    • Team spirit
    • Leadership skills
    • Excellent problem solving: tested and documented
    • Microsoft Office (Excel) knowledge - medium-advanced level
    • Proactive
    • Team motivation skills
    • Stress management skills
    • Language skills: English (B2)
    • Ability to work on shifts (evening/night) andĀ might include weekend by rotation in the future.
    • 1-year experience.
    Description of rŠµsponsibilitiŠµs:
    • Responds to CliŠµnt rŠµquests through multiplŠµ communicŠ°tion channŠµls
    • Maintains solid cliŠµnt rŠµlationships by hŠ°ndling their questions and concerns with spŠµŠµd Š°nd professionalism
    • MŠ°nagŠµs team and covŠµrs all administrative and management duties according to the job description
    • Promoting, implementing and observing company procedures - quality, security, etc.
    • Providing support to the team and, at the same time, to each agent, providing accurate information about the product and/or the service it promotes
    • Contributing to motivating agents, primarily by encouraging them and recognizing their achievements
    • Real-time management - presence among agents to help and support them in real-time.
    What we have to offer:
    • Full-time contract
    • Work From Home in crisis period (COVID-19)
    • Super-fast recruitment process (just 3 days)
    • Competitive salary
    • High class and modern office located in Bucharest
    • Very good experience in working in one of the greatest companies with a multicultural and friendly environment
    Benefits package:
    • Meal tickets
    • Discounts cards through different partners
    • Medical Plan to a private health center
    • Professional Development and promotion opportunities
    • Cafeteria
    • Relaxation Room
    • Professional Development through our E-learning Platform
    • Anniversary Gift
    • Santaā€™s Gift for your children
    • X-mas Party
    • Bookster ā€“ free subscription ā€“ delivery at home for those working from home
    • Loans at privileged rates as a Teleperformance employee
    • A great, motivated and talented team!
    Apply NOW and in just a few days you could have a new (work from home) super job!