Part-time Level 1&1.5 Support Specialist with German

Employer: InCrys
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.11.2020
    Short company description

    20 years’ of excellence | Tech expertise | Running mission-critical system | User-centric approach around agile multidisciplinary teams - We combine them with the latest digital innovation to help clients unlock value and thrive in the age of digital transformation, enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value, new levels of performance, competitiveness and experiences for our customers and their stakeholders.

    Now one of the leading technology companies in Eastern Europe, we started out in 2000 as a family-owned-and-managed business. Foresight and an ongoing desire to evolve attracted partners and talent of equally bold vision, insuring our 4 years in a row place in the ‘Deloitte Technology CEE Fast 50’ and ‘EMEA Fast 500’.

    InCrys owes the better part of its achievements to our active focus on people. We constantly invest in our employees’ training, professional development, and general work-related wellbeing. Our people-oriented approach secures our place as trusted partner and ensures our clients can always find the appropriate resources to empower their business.

    Requirements

    Required Skills:
    • Fluency in German & English (both written and verbal)
    • Good General IT Knowledge
    • Problem solver orientation
    • Very good analytical skills
    • Excellent communication and listening skills (both written and verbal)
    • Strong communication and teamwork skills
    • Team player
    • Eagerness/willingness to learn
    • Fast learner
    • Ability to perform under pressure
    • Ability to multi-task
    • Ability to work in shifts

    Nice to have:
    • Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
    • Proven IT education or 1 year job experience in customer support
    • Proven remote support know-how (patches etc.)
    • Customer facing experience
    • Telephone skills with good voice tone and pitch articulation and overall speech quality
    • Customer focus
    • Positive attitude

    Responsibilities

    • Providing initial remote technical software & hardware support to clients
    • Consistently interacting with customer and supervisors to have the issue solved
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Maintaining highest client satisfaction
    • Maintaining positive client relationships even in severe and pressurized situations
    • Logging all related activities for each customer query and handling client data securely
    • Employing client ‘s standard support delivery methodologies and tools
    • Performing in international software support delivery processes and environments
    • Respond to requests for technical assistance in person, via phone, electronically
    • Follow service desk procedures
    • Performing problem management and end-to-end problem ownership
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Stay current with system information , changes and updates
    • Make sure the process conformity and SLAs are accomplished
    • Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)

    Working hours:
    Monday and Tuesday, 08:00 - 13:00
    Wednesday 08:00 - 13:00 optional
    (8 to 15 hours per week)

    Other info

    Benefits:
    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • WorldClass membership discount
    • Udemy account

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