Part-time Level 1&1.5 Support Specialist with German

This job is no longer active!

View all jobs InCrys active


View all jobs Part-time Level 1&1.5 Support Specialist with German active on Hipo.ro

View all jobs Internet - eCommerce active on Hipo.ro

View all jobs IT Hardware active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: InCrys
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.06.2021
    Remote work: On-site
    Short company description

    A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

    Requirements

    Required Skills:
    • Fluency in German & English (both written and verbal)
    • Good General IT Knowledge
    • Problem solver orientation
    • Very good analytical skills
    • Excellent communication and listening skills (both written and verbal)
    • Strong communication and teamwork skills
    • Team player
    • Eagerness/willingness to learn
    • Fast learner
    • Ability to perform under pressure
    • Ability to multi-task
    • Ability to work in shifts

    Nice to have:
    • Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
    • Proven IT education or 1 year job experience in customer support
    • Proven remote support know-how (patches etc.)
    • Customer facing experience
    • Telephone skills with good voice tone and pitch articulation and overall speech quality
    • Customer focus
    • Positive attitude

    Responsibilities

    • Providing initial remote technical software & hardware support to clients
    • Consistently interacting with customer and supervisors to have the issue solved
    • Analyzing problems/situations, understanding problem impact on client business
    • Applying problem solving techniques
    • Responding to client queries, providing timely resolutions to client issues
    • Maintaining highest client satisfaction
    • Maintaining positive client relationships even in severe and pressurized situations
    • Logging all related activities for each customer query and handling client data securely
    • Employing client ‘s standard support delivery methodologies and tools
    • Performing in international software support delivery processes and environments
    • Respond to requests for technical assistance in person, via phone, electronically
    • Follow service desk procedures
    • Performing problem management and end-to-end problem ownership
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
    • Stay current with system information , changes and updates
    • Make sure the process conformity and SLAs are accomplished
    • Perform real-time proactive monitoring and troubleshooting for diverse technologies (highly diverse infrastructure environments: servers, databases, network devices etc)

    Working hours:
    Monday and Tuesday, 08:00 - 13:00
    Wednesday 08:00 - 13:00 optional
    (8 to 15 hours per week)

    Other info

    Benefits:
    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • WorldClass membership discount
    • Udemy account

    Applying to this job ad you give your consent for your information to be processed by InCrys.
    Please read the Personal Data Processing Policy, InCrys >>

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    Remote

    Aplica fara CV
    Remote

    Vezi job-uri similare (594)