Customer support - Reservations

Angajator: Professional
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 11.06.2020
    Scurta descriere a companiei

    PROFESSIONAL, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, leasing de personal, assessment & development centers, evaluare de personal, audit organizational si training.

    Cerinte

    • C1/C2 level of French language (plus B1/B2 level English)
    • Experience: Background in Customer Support in either retail or contact centers
    • Focus on Customer Loyalty
    • Motivation: Highly motivated and passionate about connecting to the customer
    • Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience
    • Communication: Strong verbal and written communication skills
    • Professionalism and teamwork: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure
    • Analytical: Attention to detail and ability to interpret information making sound recommendations
    • Knowledge retention: ability to learn and retain knowledge of our products or services
    • Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential

    Responsabilitati

    • Supporting our Customers: Inbound/Outbound Phone, Chat, Email, understand our customers to provide workable solutions
    • Ownership: You will aim to understand customer needs delivering the right solution first time, every time
    • Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services
    • Traveler education: Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay
    • Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!
    • Markets: Supporting our French speaking customers, partners or travelers.
    • Participation: Share feedback with Management on issues related to performance, team morale and customer insights

    Alte informatii

    Program: 10:00-19:00, L-V

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