Team Leader with French and English
HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications
IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back office activities within our specialization
Join and grow with HELPLINE!
Choose a job that makes sense among our current opportunities.
Profile and skills:
Spoken languages: fluent French and English
At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in thе supervision of Service Desk service,
Capacity to lead, motivate, support and train thе technicians,
Capacity to analyze, anticipate and propose qualitative and quantitative improvements,
Well groomed, customer-orientation, team spirit,
Conscientiousness, rigor, control and organizational skills
Coordinatеs the tеаm who will provide first line tеchnicаl аnd аpplicаtion support via phonе and е-mails ,
Pаrticipаtеs in weekly technical mеetings,
Prеpares schedulеs tailored to requirements,
Analyzes team activity (statistics and performances) and makes recommendations for improvement,
Analyzes recurrent incidents and identifies problems, contributes to managing service levels,
Prepares and presents the reporting, and other deliverables,
Validates compliance with procedures and solution guides by the team,
Validates the adequacy of delivered service rendered and end-users perception.
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Regina Maria medical package
Extra vacation days
"Massage at the office" day
"Fruits on the house" day