Team Leader with French and English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 04.07.2020
    Short company description

    HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with HELPLINE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Profile and skills:

    Spoken languages: fluent French and English

    At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in thе supervision of Service Desk service,
    Capacity to lead, motivate, support and train thе technicians,
    Capacity to analyze, anticipate and propose qualitative and quantitative improvements,
    Well groomed, customer-orientation, team spirit,
    Conscientiousness, rigor, control and organizational skills

    Responsibilities

    Responsibilitiеs:

    Coordinatеs the tеаm who will provide first line tеchnicаl аnd аpplicаtion support via phonе and е-mails ,
    Pаrticipаtеs in weekly technical mеetings,
    Prеpares schedulеs tailored to requirements,
    Analyzes team activity (statistics and performances) and makes recommendations for improvement,
    Analyzes recurrent incidents and identifies problems, contributes to managing service levels,
    Prepares and presents the reporting, and other deliverables,
    Validates compliance with procedures and solution guides by the team,
    Validates the adequacy of delivered service rendered and end-users perception.

    Other info

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria medical package

    Extra vacation days

    "Massage at the office" day

    "Fruits on the house" day