Client Service Management with German
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Employer: | I.FUTURE |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 11.06.2020 |
Remote work: | On-site |
Perfect Candidate
• Bachelor Degree finished
• Advanced level of English (min B2) and German
• Dynamic and communicative
• Self-Motivated person, with a positive attitude
• Flexible and eager to learn new things
• Good communication & interpersonal skills & organizational skills
• Flexibility and teaming skills
• Strong analytical and problem-solving skills
Responsibilities
• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Company Benefits
• Work alongside a team of specialists and access custom training that help improve your professional skills
• Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
• Access to a global network of knowledge and resources;
• Continuous learning and exposure to disruptive business and new challenges;
• Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription.
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